Terms of service

Terms & Conditions

Last Updated: July 31, 2026

Welcome to Pet Post Co. By accessing our website and purchasing products from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. About Pet Post Co.

Store Name: Pet Post Co.
Contact Email: petpostco@gmail.com

Pet Post Co. is an online store that offers pet products shipped through third-party fulfillment and partners.

2. Acceptance of These Terms

By visiting our website, placing an order, or using any part of our services, you confirm that you are at least the age of majority in your province or territory of residence and agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

3. Products and Product Information

We do our best to ensure that product descriptions, images, pricing, and availability are accurate and up to date. However:

  • Product colours may appear differently depending on your screen or device.

  • Measurements and specifications may vary slightly from the manufacturer’s information.

  • Packaging may differ from images shown on the website.

  • We cannot guarantee that all product information is completely error-free at all times.

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

4. Pricing and Currency

All prices displayed on our website are listed in Canadian Dollars (CAD) unless otherwise stated.

Prices are subject to change without notice. Applicable taxes and shipping charges will be calculated at checkout where required by law.

5. Order Acceptance and Cancellation

After you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Suspected fraud or unauthorized activity

  • Incorrect pricing or product information

  • Product unavailability

  • Errors in billing or shipping information

  • Violation of these Terms & Conditions

If your order is cancelled after payment has been processed, a full refund will be issued to your original payment method.

6. Shipping and Delivery

Pet Post Co. works with third-party suppliers and fulfillment partners to ship products directly to customers.

Important Shipping Information

  • Processing times may vary depending on the product and supplier.

  • Delivery estimates provided on our website are estimates only and are not guaranteed delivery dates.

  • Shipping delays may occur due to customs processing, weather conditions, carrier issues, holidays, or other circumstances outside our control.

  • Once an order has been shipped, responsibility for delivery is transferred to the shipping carrier.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer.

7. Returns and Refunds

We believe in being fully transparent about our return policy.

Return Eligibility

We accept returns within 14 days (2 weeks) of delivery only if the item is:

  • Unused

  • Unopened

  • In its original packaging

  • In the same condition that you received it

Non-Returnable Items

We do not accept returns for:

  • Opened products

  • Used products

  • Products with damaged or missing packaging

  • Items returned after the 14-day return period

  • Gift cards or downloadable products (if applicable)

Return Process

To request a return, contact petpostco@gmail.com with:

  • Your order number

  • The item you wish to return

  • The reason for the return

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise required by applicable law. Original shipping charges are non-refundable.

Refunds

Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Refund processing times may vary depending on your payment provider and financial institution.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at petpostco@gmail.com and include clear photos of the issue.

We will review the situation and determine an appropriate resolution in accordance with applicable consumer protection laws.

9. Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, images, and website design, is the property of Pet Post Co. or its content suppliers and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from our website without prior written permission.

10. Prohibited Uses

You agree not to use our website:

  • For any unlawful purpose

  • To violate any applicable laws or regulations

  • To infringe upon our intellectual property rights

  • To transmit viruses, malware, or harmful code

  • To interfere with the security or operation of the website

  • To engage in fraudulent or misleading activity

We reserve the right to terminate access to our website for any user who violates these terms.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Pet Post Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of our website

  • Your purchase or use of our products

  • Shipping delays or delivery failures caused by third-party carriers

  • Errors or interruptions in website operation

  • Loss of data, profits, or business opportunities

Our total liability for any claim relating to a product purchased from us shall not exceed the amount paid for that product.

12. No Warranties

Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded under applicable law.

13. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment processors, analytics providers, advertising platforms, and fulfillment partners. We are not responsible for the content, policies, or practices of those third parties.

Your use of third-party services is subject to their own terms and privacy policies.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you also agree to our Privacy Policy.

15. Changes to These Terms

We may update or modify these Terms & Conditions at any time without prior notice. The updated version will be posted on this page with the revised Last Updated date.

Continued use of our website after changes are posted constitutes acceptance of those changes.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Canada and the applicable laws of the province in which Pet Post Co. operates, without regard to conflict of law principles.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Pet Post Co.

Email: petpostco@gmail.com

Thank you for shopping with Pet Post Co. We appreciate your trust and are committed to providing a transparent and reliable shopping experience.