Refund policy

Last Updated: July 31, 2026

At Pet Post Co., we want to be fully transparent about our return and refund process. Please read the following policy carefully before making a purchase.

Return Eligibility

We accept returns within 14 days (2 weeks) of delivery. To qualify for a return, the item must:

  • Be unused

  • Be unopened

  • Be in its original packaging

  • Be in the same condition that you received it

Returns that do not meet these conditions will not be accepted.

Non-Returnable Items

We do not accept returns for:

  • Opened products

  • Used products

  • Products with damaged or missing packaging

  • Items returned more than 14 days after delivery

  • Gift cards or digital/downloadable products (if applicable)

How to Request a Return

To start a return, please contact us at petpostco@gmail.com and include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for returns that are lost or damaged during transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at petpostco@gmail.com and include clear photos of the issue so we can review your request.

Contact Us

For any questions about returns or refunds, please contact:

Pet Post Co.
Email: petpostco@gmail.com