Privacy policy

Privacy Policy

Last updated: July 31, 2026

Pet Post Co. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pet Post Co. is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please Read This Privacy Policy Carefully

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address.

  • Financial information including payment card information, transaction details, payment confirmations, and other payment-related information.

  • Account information including usernames, passwords, preferences, and settings.

  • Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled, and your order history.

  • Communications with us, including customer support inquiries and messages you send to us.

  • Device information including browser type, IP address, device identifiers, and network connection details.

  • Usage information regarding how and when you interact with our website and Services.

Personal Information Sources

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information to us.

  • Automatically through cookies, pixels, and similar technologies when you use our website.

  • From service providers that help us operate our business.

  • From advertising, analytics, or business partners where permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

  • Process payments

  • Fulfill orders

  • Arrange shipping and delivery

  • Manage customer accounts

  • Process returns and refunds

  • Provide customer support

  • Improve our website and shopping experience

Marketing and Advertising

We may use your information to send promotional emails and show advertisements on platforms such as Meta (Facebook and Instagram), Google, TikTok, and other advertising networks. These services may use cookies, pixels, or similar technologies to help us measure advertising performance and provide more relevant ads.

Security and Fraud Prevention

We use personal information to help detect, prevent, and investigate fraudulent, unauthorized, or illegal activity and to maintain the security of our Services.

Communicating with You

We use your information to respond to inquiries, provide customer support, send order updates, and maintain our relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights and the rights of others.

Order Fulfillment and Third-Party Suppliers

Pet Post Co. operates using third-party suppliers and fulfillment partners to process and deliver customer orders. To fulfill your order, we may share necessary information such as:

  • Your name

  • Shipping address

  • Email address

  • Phone number (if required for delivery)

  • Order details

This information is shared only as necessary to process, fulfill, and deliver your purchase.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Shopify and related Shopify services

  • Payment processors

  • Shipping carriers and fulfillment providers

  • Suppliers and dropshipping partners

  • IT, cloud storage, analytics, and customer support providers

  • Advertising and marketing partners

  • Government authorities or legal bodies when required by law

We do not sell your personal information for money.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted through our store may be transmitted to and shared with Shopify and certain third parties that assist Shopify in operating its platform.

To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember your preferences

  • Analyze website traffic and usage

  • Measure the effectiveness of advertising campaigns

  • Provide a more personalized shopping experience

You can usually control cookies through your browser settings, although disabling certain cookies may affect website functionality.

International Transfers

Please note that your personal information may be transferred to, stored in, and processed in countries outside of Canada, including countries where Shopify, our suppliers, fulfillment partners, or service providers operate. We take reasonable steps to ensure that your information receives appropriate protection when transferred internationally.

Security and Retention of Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, including under applicable Canadian privacy laws, you may have rights to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information where applicable

  • Withdraw consent for certain processing activities

  • Opt out of marketing communications by using the unsubscribe link in our emails

To exercise any of these rights, please contact us using the information below. We may need to verify your identity before processing your request.

Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those third-party websites. Your use of third-party websites is subject to their own privacy policies and terms.

Complaints

If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may have the right to contact the appropriate Canadian privacy regulator or data protection authority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or regulatory requirements. The updated version will be posted on this page with the revised Last updated date.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any of your privacy rights, please contact us:

Pet Post Co.
Email: petpostco@gmail.com

Thank you for trusting Pet Post Co. with your personal information.